ITIL certification is recognised all over the world as one of the key certifications for IT professionals and it helps in getting better salary packages as well. The course for this certification includes best practices for IT service management. It focuses on how to improve IT services, increase productivity and cut costs.
Why ITIL matters?
This certification course helps people in IT financial management, continuity management, availability and capacity management, service-level management and acts as help desk certification. ITIL (Information Technology Infrastructure Library) equips its subscribers with best practices and solutions for IT service management situation. It helps in reducing business costs and at the same time improving IT services. The course acts as a common language or model, which transfers all the related skills between organizations. World’s top technology companies ask for the certification from their job applicants and employees as well.
There are five levels of this certification course. The first level is the most popular and is the foundation. A foundation level is enough, but people seeking managerial positions or higher levels could opt for the intermediate and expert level of certification.
The career boost that this certification gives is many. Few of them include:
- Worldwide recognised qualification: The certification works as a benchmark for service management skill. Leading service providers recognise this certification as a prerequisite service management experts, thus it helps to boost careers in the field.
- Acquaintance with standard terminology: The course helps ser4vice managers to acquaint themselves with the common terminology and processes used by international companies.
- Improves initiatives: The certification helps them to identify their positive points and provides them tips on how to work on them so that can progress in their career.
- Helps to introduce proactive culture: ITIL training helps to build confidence in people so that they can look for new and innovative ways to improve customer satisfaction. It helps in focusing better on customer expectations and users’ experience. The gained experience can help in improving service delivery quality by developing a new proactive culture.
- Instils confidence and refines capabilities: The course makes employees confident and provides them with capabilities to address challenges in the specific area.
- A key contributor to organization growth: Te certification improves the individual’s competence, productivity and capability to build better relationships with customers and within organizations. It helps the employees to make optimum use of resources available.
Successful completion of the course would help in career growth and gain better salaries.
